Destination Services Coordinator at VisitPITTSBURGH
As the Destination Services Coordinator at VisitPITTSBURGH, Molly is responsible for servicing the needs of Pittsburgh’s visitors. Her duties include caring for small to mid-sized conventions as well as leisure travelers. She acts as a liaison between domestic and international meeting/event planners and a multitude of service providers to assist in the execution of more than 40 conferences and events per year.
Molly serves as a visitor services representative by providing prompt, thoughtfully curated responses to the requests of visitors, clients and locals via phone, email and in-person. In addition to service roles, she develops and executes strategies to increase gross sales, walk-in visitation and overall performance at the WELCOME PITTSBURGH Information Center and Gift Shops.
Molly graduated summa cum laude from Kent State University with a Bachelor of Science in Hospitality Management in 2018. During her time in college, Molly spent a summer at the Kent State campus in Florence, Italy where she completed course work in Sports and Global Tourism. As a native Pittsburgher, Molly’s favorite part of her job is having the opportunity to share her city’s most authentic places and people with visitors.
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